Where is the Herbin Co. retail location?
Herbin Co. is located at Phipps Plaza in Atlanta, Georgia. Visit our Store Location page for more details.
How do I contact the store?
You can reach us by email at team@herbin.co, phone, or by visiting our retail location. Visit our Contact Page for more information.
How do I know my hat size?
We recommend checking out our Size Guide, which includes instructions on how to measure yourself. You can also visit our store, where our team will measure you in person.
Do you ship internationally?
Yes, we ship to most countries globally. Shipping costs are automatically calculated during checkout. For more details, visit our Shipping Info.
What materials are used in your hats?
We use only the finest rabbit fur felt and beaver fur, ensuring that our hats last for generations. Learn more about our materials on our About Us page.
How do I place a custom hat order?
To place a custom hat order, please visit our Custom Hats page. We highly encourage that you email us at team@herbin.co if you need guidance on your design or finding your size.
When will my order ship?
Ready-to-wear products typically ship within 2-4 weeks. Custom orders may take 6-8 weeks, depending on materials. Our team will provide a delivery estimate after your order is placed.
How do I return an online order?
To initiate a return, email team@herbin.co. Custom orders are final sale, but unworn ready-to-wear items can be returned within 14 days of shipping.