Our top goal is to provide premium quality and superior service. Each Herbin hat is made to order and each is completely unique, due to this, all sales are FINAL.
Our hats are handcrafted items designed for you and will retain its condition for generations to come.
SHIPPING
Order processing takes between 5 to 10 business days and a minimum of 8 weeks for our leather bags. Once your order has been processed, we do our best to have all items shipped to you within 2 weeks (14 business days from order). Shipping within the USA is included with the purchase of your hat, as the large hat box is included to protect the shape of your hat.
Orders are not shipped or delivered on weekends or holidays.
Customers are responsible for any additional shipping.
All orders (domestic and international) are shipped via USPS or UPS. Tracking will be provided.
International shipping is the customers responsibility and we are happy to help arrange rates.
Herbin hats ship from Atlanta, Georgia USA
GARMENTS: Orders will be processed and shipped within 3-4 weeks of the purchase date. If you have ordered an item that becomes unavailable or delayed, we will notify you via email. Once the order is processed, the customer will receive a shipment confirmation email with the shipping tracking number.
How do I track my package online?
Upon shipment, you will receive a confirmation e-mail with your tracking number.
Once your order has shipped from our store, please directly contact your courier with any inquiries about the status of your package.
Service Delays
Herbin is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. Similarly, we are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays. In cases such as these, please directly contact your courier with any inquiries about the status of your package.
Where do you ship?
Herbin ships to all of North America.
Please email us at team@herbin.co to arrange shipping for international orders overseas.
*Please note: Herbin is not responsible for payment of any customs, taxes, or tariffs imposed by your country of residence. Herbin is not responsible for any delays due to international shipping.
Failed Deliveries and Returned Packages
In the case that your courier is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, Herbin and/or inland is not responsible for payment of return shipping costs levied by the courier. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.
Will I be charged shipping for a returns and tune ups?
Yes, you are responsible for return shipping and we recommend purchasing delivery confirmation or tracking. In the event that you choose to forgo secured tracking, Herbin is not responsible for the package if it is lost or otherwise not received.
Can I bring my hat to the Herbin ATL shop?
Sure! Let us know when you're coming by booking an appointment below!
https://herbin.co/products/customize-herbin-brim
Returns for International Orders
Please email us at team@herbin.co with your request. International orders are orders shipped to countries other than the US.
All international orders are subject to the 14 business day shipping window.
